Publication
2023
- Ding, J., Xu, M., Tse, Y. K., Lin, K. and Zhang, M. 2023. Customer opinions mining through social media: Insights from sustainability fraud crisis - Volkswagen emissions scandal. Enterprise Information Systems 17(8), article number: 2130012. (10.1080/17517575.2022.2130012)
- Li, X., Xu, M., Zeng, W., Tse, M. and Chan, H. K. 2023. Exploring customer concerns on service quality under the COVID-19 crisis: a social media analytics study from the retail industry. Journal of Retailing and Consumer Services 70, article number: 103157. (10.1016/j.jretconser.2022.103157)
Articles
- Ding, J., Xu, M., Tse, Y. K., Lin, K. and Zhang, M. 2023. Customer opinions mining through social media: Insights from sustainability fraud crisis - Volkswagen emissions scandal. Enterprise Information Systems 17(8), article number: 2130012. (10.1080/17517575.2022.2130012)
- Li, X., Xu, M., Zeng, W., Tse, M. and Chan, H. K. 2023. Exploring customer concerns on service quality under the COVID-19 crisis: a social media analytics study from the retail industry. Journal of Retailing and Consumer Services 70, article number: 103157. (10.1016/j.jretconser.2022.103157)
