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Sarah Jenkins

Professor Sarah Jenkins

Professor of Human Resource Management

Cardiff Business School

+44 29208 76826
Aberconway Building, Room E08, Colum Road, Cathays, Cardiff, CF10 3EU
Available for postgraduate supervision


I am a sociologist of work and organizations and an active teacher and researcher in the Management, Employment and Organization Section. My research contribution focuses on the changing nature of work and organizations and I have been involved in a number of internally and externally funded research projects to examine issues relating to employees' working experiences within the contemporary workplace.   These have included studies on gender and employment, emotion work, job quality and organizational deception. My research focuses on detailed qualitative studies in a variety of organizational contexts including social care, teachers and call centre workers.   More recently my work examines cooperative organizational settings and has a specific interest in care cooperatives.

My research has been published in a range of national and international journals including, Gender, Work and Organizations, Work, Employment and Society, British Journal of Industrial Relations, Organization and Organization Studies. In 2019 with my co-author Rick Delbridge we won the Roland Calori Prize awarded bi-annually for the best article published in Organization Studies for the paper on organizational deception.  

I am currently the Wales Lead for the IMPACT Cente (Improving Adult Social Care Together) which is a UK wide implementation centre focusing on improving evidence-based practice in social care and is funded until 2027 by the ESRC and Health Foundation.












  • Jenkins, S. L. 2006. Where is the 'H' in HRM?. Presented at: 2006 Academy of Management Annual Meeting, Atlanta, GA, USA, 11-16 August 2006.





Book sections



Research interests

My core research spans a number of different themes with a combined focus on examining the contemporary experience of work and employment.  My research develops detailed qualitative studies of workplaces and varied organizational contexts to explore and explain the diversity of contemporary working realities. These include the following core areas:-

  • Alternative organizations and employee ownership models
  • Social care work - including job quality and work meanings
  • Organizational deception/lying at work
  • Emotional management/emotional labour
  • Gender relations in organizations

External Funding 

2021 - 2027 -  ESRC/Health Foundation UK Centre for Evidence Implementation in Adult Social Care (£15m) - Sarah is the Welsh Lead on the Leadership Team for the IMPACT Centre (Birmingham University - Prof Jon Glasby).  IMPACT is a 'implementation centre' to bring together research and knowledge to develop practical improvements and long term culture change in adult social care.

Research Projects

Job Quality and Social Care: A Study of a Care Co-operative – funded by Cardiff Business School seed-corn research scheme. (2018)

Examining Job Quality in Worker Cooperatives’ – funded by Cardiff University Research Fellowship Leave Scheme (2014-15)

A Contextualised Case Study of Employee Engagement (with Prof. Rick Delbridge) - funded by ESRC/AIM Research (2011)

Examining the Nature and Management of Work in a High Performance Call-Centre (with Prof. Rick Delbridge) – funded by ESRC/AIM Research (2007)

Emotional Management in the Teaching Profession: Examining the Impact of the Modernization Agenda’ – Cardiff Business School seed–corn research funding scheme (2006)

PhD supervision research interests

  • Emotional labour/management
  • Cooperative organizations
  • Social care work
  • Lying at work
  • Workplace skills


Teaching commitments

I am dedicated and committed teacher and have experience of a range of teaching across under-graduate and post-graduate modules including:-

BSc Business Management - Contemporary Issues in Work and Employment Year 3 (current Module Leader)

BSc Business Management - Business Enviornment Year 1

BSc Business Management - Industrial Society Year 1

MSc HRM - Contemporary Issues in HRM Research

MSc HRM - Qualitative Research Module

MSc Social Science Research Methods - Organizational Research

MBA (Exec) - Qualitative Research Methods


I received a BSc (Hons) in Social Science from Nottingham Trent University and a PhD in Sociology from Northumbria University. I moved to Cardiff Business School in 1994 as a Research Assistant.

I am a memeber of the British Sociological Association