![Pauline Found](https://profiles-cardiff.imgix.net/attachments/1271?w=200&h=200&auto=format&crop=faces&fit=crop&q=90")
Dr Pauline Found
- Available for postgraduate supervision
Teams and roles for Pauline Found
Honorary Senior Research Fellow
Overview
I am currently Emeritus Professor of Lean Operations Management from University of Buckingham and a lecturer at Cardiff Business School in Logistics and Operations Management I am a Fellow of the Chartered Institute of Logistics and Transport (FCILT) and a Member of the American Society of Quality (ASQ). I hold a PhD, MBA, BSc (Hons), BA and a PgD in Environmental Management.
Previously, I was a Senior Research Fellow at the Cardiff University Lean Enterprise Research Centre (LERC), where I was part of the Cardiff University Innovative Manufacturing Research Centre (IMRC). My research on sustainable change was awarded the Shingo Research Award in recognition of an Outstanding Contribution to Knowledge in the field of Operational Excellence for my book Staying Lean: Thriving not just surviving that introduced the Lean Iceberg Model of Sustainable Change. I am the author of numerous books and papers on Lean and I was President of the International POMS (Production and Operations Management Society) College of Behavior 2009-2011.
Publication
2025
- Dekkers, R. , Found, P. and Cheng, Y. 2025. Unravelling eight myths for publishing literature reviews in the domains of operations and supply chain management. Presented at: 27th International Conference on Production Research Cluj-Napoca, Romania 23-28 July 2023. Building Resilience into Production: Contemporary Challenges for the Future. Cham, Switzerland: Springer. , pp.93-106. (10.1007/978-3-031-92082-0_10)
- Hu, Q. et al., 2025. The ambidexterity of a triad structure in consultant-involved lean projects: Cases from Chinese SMEs. Production Planning and Control 36 (7), pp.893-904. (10.1080/09537287.2024.2321282)
2024
- Dekkers, R. , Found, P. and Cheng, Y. 2024. Guest editorial: State-of-the-art for manufacturing management: advancing the research agenda and practice through literature reviews. Journal of Manufacturing Technology Management 35 (4), pp.609-623. (10.1108/JMTM-06-2024-570)
- Found, P. et al. 2024. Food supply chain resilience in major disruptions. Journal of Manufacturing Technology Management 35 (4), pp.655-681. (10.1108/JMTM-02-2022-0081)
2023
- Li, A. Q. et al., 2023. Developing PSS business ecosystems in the digital era. Industrial Marketing Management 109 , pp.121-134. (10.1016/j.indmarman.2022.12.017)
2022
- Li, A. Q. et al., 2022. Exploring the governance mechanisms for value co-creation in PSS business ecosystems. Industrial Marketing Management 104 , pp.289-303. (10.1016/j.indmarman.2022.05.005)
- Reynders, P. , Kumar, M. and Found, P. 2022. 'Lean on me': an integrative literature review on the middle management role in lean. Total Quality Management and Business Excellence 33 (3-4), pp.318-354. (10.1080/14783363.2020.1842729)
2021
- Bhasin, S. and Found, P. 2021. Sustaining a lean ideology. Management Decision 59 (3)(10.1108/MD-09-2019-1254)
- Koenig, F. et al., 2021. Condition-based maintenance for major airport baggage systems. Journal of Manufacturing Technology Management 32 (3), pp.722-741. (10.1108/JMTM-04-2019-0144)
2020
- Li, A. Q. et al., 2020. The state-of-the-art of the theory on Product-Service Systems. International Journal of Production Economics 222 107491. (10.1016/j.ijpe.2019.09.012)
- Li, A. Q. et al., 2020. Exploring product-service systems in the digital era: a socio-technical systems perspective. TQM Journal 32 (4)(10.1108/TQM-11-2019-0272)
2019
- Beard-Gunter, A. , Ellis, D. and Found, P. 2019. TQM, games design and the implications of integration in Industry 4.0 systems. International Journal of Quality and Service Sciences , pp.-. (10.1108/IJQSS-09-2018-0084)
- Ellis, G. et al., 2019. New evidence on the origins of quality circles. Total Quality Management and Business Excellence 30 (S1), pp.S129-S140. (10.1080/14783363.2019.1665830)
- Hu, Q. et al., 2019. Knowledge management in consultancy-involved process improvement projects: cases from Chinese SMEs. Production Planning and Control 30 (10-12), pp.866-880. (10.1080/09537287.2019.1582095)
- Koenig, F. , Found, P. and Kumar, M. 2019. Innovative airport 4.0 condition-based maintenance system for baggage handling DCV systems. International Journal of Productivity and Performance Management (10.1108/IJPPM-04-2018-0136)
- Koenig, F. , Found, P. and Kumar, M. 2019. Condition monitoring for airport baggage handling in the area of industry 4.0. Journal of Quality in Maintenance Engineering 25 (3), pp.435-451. (10.1108/JQME-03-2018-0014)
- Koenig, F. , Found, P. and Kumar, M. 2019. Improving maintenance quality in airport baggage handling operations. Total Quality Management and Business Excellence 30 , pp.S35-S52. (10.1080/14783363.2019.1665772)
- Walley, P. et al., 2019. Failure demand: a concept evaluation in UK primary care. International Journal of Health Care Quality Assurance 32 (1), pp.21-33. (10.1108/IJHCQA-08-2017-0159)
2018
- Found, P. et al. 2018. Towards a theory of operational excellence. Total Quality Management and Business Excellence 29 (9-10), pp.1012-1024. (10.1080/14783363.2018.1486544)
- Lahy, A. et al., 2018. Developing a product-service system through a productisation strategy: a case from the 3PL industry. International Journal of Production Research 56 (6), pp.2233-2249. (10.1080/00207543.2017.1367861)
2017
- Found, P. , Samuel, D. and Lyons, J. 2017. From lean production to operational excellence. In: Starr, M. and Gupta, S. eds. The Routledge Companion to Operations Management. New York, NY: Routledge. , pp.234-252.
- Lahy, A. and Found, P. 2017. Developing a conceptual framework for PSS business models. Presented at: 9th CIRP IPSS Conference: Circular Perspectives on Product/Service-Systems Copenhagen, Denmark 19-21 June 2017. Published in: McAloone, T. C. and Pigosso, D. C. A. eds. 9th CIRP IPSS Conference: Circular Perspectives on PSS. Vol. 64.Elsevier. , pp.91-96. (10.1016/j.procir.2017.03.058)
- Li, A. Q. and Found, P. 2017. Towards sustainability: PSS, digital technology and value co-creation. Presented at: 9th CIRP IPSS Conference: Circular Perspectives on PSS Copenhagen, Denmark 19-21 June 2017. Published in: McAloone, T. C. , Pigosso, D. C. and Mortensen, N. H. eds. 9th CIRP IPSS Conference: Circular Perspectives on PSS. Vol. 64.Procedia CIRP Elsevier. , pp.79-84. (10.1016/j.procir.2017.05.002)
2016
- Enslev Jensen, B. et al., 2016. Improving the efficiency and effectiveness of ward rounds. International Journal of Quality and Service Sciences 8 (3), pp.279-297. (10.1108/IJQSS-05-2016-0039)
- Found, P. and Bicheno, J. 2016. Lean production. In: Netland, T. and Powell, D. eds. The Routledge Companion to Lean Management. New York, NY: Routledge. , pp.23-33.
- Hu, Q. et al., 2016. The change of production systems through consultancy involved projects: a multiple case study in Chinese SMEs. Production Planning and Control 27 (7-8), pp.550-562. (10.1080/09537287.2016.1165303)
- Li, A. Q. and Found, P. 2016. Lean and green supply chain for the Product-Services System (PSS): The literature review and a conceptual framework. Presented at: 8th IPSS Conference on Product-Service Systems Across Life Cycle 2016 Bergamo. Italy 20-21 June 2016. Published in: Cavalieri, S. et al., Product-Service Systems across Life Cycle. Vol. 47.Procedia CIRP Elsevier. , pp.162-167. (10.1016/j.procir.2016.03.057)
2015
- Canning, J. and Found, P. 2015. The effect of resistance in organizational change programmes: A study of a lean transformation. International Journal of Quality and Service Sciences 7 (2-3), pp.274-295. (10.1108/IJQSS-02-2015-0018)
- Darlington, J. , Found, P. and Francis, M. 2015. Flow accounting: The next challenge for 21st century Lean businesses. In: Chiarini, A. , Found, P. and Rich, N. eds. Understanding the Lean Enterprise. Measuring Operations Performance Cham: Springer. , pp.79-99. (10.1007/978-3-319-19995-5_4)
- Darlington, J. et al., 2015. Targeting lean process improvement projects for maximum financial impact. Production Planning and Control 27 (2), pp.114-132. (10.1080/09537287.2015.1082665)
- David, S. M. C. and Found, P. 2015. An implementation model for Lean and Green. In: Chiarini, A. , Found, P. and Rich, N. eds. Understanding the Lean Enterprise. Measuring Operations Performance Cham: Springer. , pp.1-29. (10.1007/978-3-319-19995-5_1)
- Found, P. and Hughes, L. 2015. Understanding effective problem solving. In: Chiarini, A. , Found, P. and Rich, N. eds. Understanding the Lean Enterprise. Measuring Operations Performance Cham: Springer. , pp.131-152. (10.1007/978-3-319-19995-5_6)
- Hu, Q. et al., 2015. Lean thinking and organisational learning: How can they facilitate each other?. In: Chiarini, A. , Found, P. and Rich, N. eds. Understanding the Lean Enterprise. Measuring Operations Performance Cham: Springer. , pp.61-77. (10.1007/978-3-319-19995-5_3)
- Hu, Q. et al. 2015. Lean implementation within SMEs: a literature review. Journal of Manufacturing Technology Management 26 (7), pp.980-1012. (10.1108/JMTM-02-2014-0013)
- Samuel, D. , Found, P. and Williams, S. 2015. How did the publication of the book The Machine That Changed The World change management thinking? Exploring 25 years of lean literature. International Journal of Operations and Production Management 35 (10), pp.1386-1407. (10.1108/IJOPM-12-2013-0555)
- Stevenson, S. and Found, P. 2015. Completely taktless! What is pull in the context of the process industries?. In: Chiarini, A. , Found, P. and Rich, N. eds. Understanding the Lean Enterprise: Strategies, Methodologies, and Principles for a More Responsive Organization. Measuring Operations Performance Cham: Springer. , pp.153-184. (10.1007/978-3-319-19995-5_7)
2014
- Darlington, J. et al., 2014. Design and implementation of a Drum-Buffer-Rope pull-system. Production Planning and Control 26 (6), pp.489-504. (10.1080/09537287.2014.926409)
- Pampanelli, A. B. , Found, P. and Bernardes, A. M. 2014. A lean & green model for a production cell. Journal of Cleaner Production 85 , pp.19-30. (10.1016/j.jclepro.2013.06.014)
2013
- Hu, Q. et al. 2013. The role of consultants in organisational learning. Presented at: Production and Operations Society Annual Conference Denver, CO, USA 3-6 May 2013.
2012
- Found, P. and Harrison, R. 2012. Understanding the voice of the customer. International Journal of Lean Six Sigma 3 (3), pp.251-267. (10.1108/20401461211282736)
- Hu, Q. et al. 2012. Learning and continuous improvement: Is there a link?. Presented at: British Academy of Management Conference Cardiff, Wales 11-13 September 2012.
- Lynch, J. et al. 2012. An examination of the role for Business Orientation in an uncertain business environment. International Journal of Production Economics 137 (1), pp.145-156. (10.1016/j.ijpe.2011.11.004)
2011
- Hines, P. et al., 2011. Staying lean: thriving, not just surviving. 2nd ed.. New York: Taylor & Francis.
- Hu, Q. et al. 2011. Lean implementation within SMEs: A literature review. Presented at: EurOMA Cambridge, UK 1st-6th July 2011.
2010
- Found, P. and Hughes, L. 2010. Critical thinking and its role in effective problem solving. Presented at: 21st Annual International Conference of Production and Operations Management Society Vancouver, Canada 7-10th May 2010.
- Found, P. and Kearney, R. 2010. An integrative thinking approach to organizational learning. Presented at: Proceedings of 21st International POMS Conference Vancouver, Canada 7-10th May 2010.
- Lynch, J. et al. 2010. Problems and challenges facing a market orientated supply chain approach. Presented at: 15th International Symposium on Logistics (ISL 2010) Kuala Lumpar, Malaysia 4-7 July 2010. Proceedings of the 15th International Symposium on Logistics (ISL 2010). Nottingham: Nottingham Business School. , pp.67-74.
- Lynch, J. et al., 2010. Rethinking strategic orientations to manage contemporary supply chains, as applied to the UK touring caravan industry. Presented at: 21st Annual Conference of the Production and Operations Management Society (POMS 2010) Vancouver 7-10 May 2010. Proceeding of the 21st Annual Conference of the Production and Operations Management Society POMS Vancouver 7-10 May 2010.
2009
- Darlington, J. S. , Found, P. and Francis, M. 2009. Lean accounting: a tool for lean transformation. In: Bellur, A. and Vijayalakshmi, S. eds. Flow accounting in the aerospace industry. Hyderabad: ICFAI University Press. , pp.170-180.
- Found, P. 2009. Lean and low environmental impact manufacturing. Presented at: 20th International Conference of Production and Operations Management Orlando, Florida 1- 4 May 2009.
- Found, P. and Fei, F. 2009. Collaborative for whom? A methodological critique of academic-practitioner collaborative research practices. Presented at: Production and Operation Management Society (POMS) 20th Annual Conference Orlando, Florida 1-4 May 2009.
- Found, P. , Van Dun, D. H. and Fei, F. 2009. Multi-level management and leadership skills in lean organizations. Presented at: 20th International Conference of Production and Operations Management Orlando, Florida 1- 4 May 2009.
- Lynch, J. et al. 2009. An exploration of the supply chain design and organisation of the UK caravan manufacturing industry. Presented at: 14th International Symposium on Logistics : Global supply chains and inter-firm networks Istanbul, Turkey 5-8 July 2009. Proceedings of the 14th International Symposium on Logistics (ISL 2009) Global supply chains and inter-firm networks Istanbul, Turkey 5-8 July 2009. Nottingham: Nottingham University Business School. , pp.538-546.
- Whitehead, T. and Found, P. 2009. Supply chain voids (SCVs) within the financial intermediation and insurance sector in Wales. Fact or fiction?. Presented at: 14th International Symposium on Logistics: Global supply chains and inter-firm Istanbul, Turkey 5-8 July 2009. Proceedings of the 14th International Symposium on Logistics (14th ISL): Global supply chains and inter-firm networks. Nottingham: Nottingham University Business School,. , pp.53-50.
2008
- Darlington, J. S. , Francis, M. and Found, P. 2008. Flow accounting: effective performance assessment for the lean enterprise. Presented at: 13th International Symposium on Logistics (ISL 2008) Bangkok, Thailand 6-8 July 2008. Published in: Pawar, S. , Lalwani, C. S. and Banomyong, R. eds. Integrating the global supply chain : 13th International Sympsoium on Logistics (ISL 2008); Bangkok, Thailand, 6 - 8 July 2008 [...] Proceedings of the 13th International Symposium on Logistics (ISL 2008). Nottingham: Nottingham University Business School. , pp.53-61.
- Darlington, J. S. , Francis, M. and Found, P. 2008. Flow accounting in application: big picture financial mapping in the aerospace industry. Presented at: 13th International Symposium on Logistics (ISL 2008) Integrating the Global Supply Chain Bangkok, Thailand 6-8 July 2008. Published in: Pawar, K. S. , Lalwani, C. S. and Banomyong, Y. eds. Integrating the global supply chain: 13th International Sympsoium on Logistics (ISL 2008); Bangkok, Thailand, 6 - 8 July 2008 [...] Proceedings of the 13th International Symposium on Logistics (ISL 2008). Nottingham: Nottingham University Business School. , pp.62-68.
- Egbunike, O. et al. 2008. Are capsule pipelines a pipe dream? A critical review. Presented at: Logistics Research Network Annual Conference Liverpool, UK 10-12 September 2008.
- Hines, P. A. et al. 2008. Staying lean: thriving, not just surviving. Project Report.Cardiff: Lean Enterprise Research Centre, Cardiff University.
2007
- Found, P. and Harrison, R. 2007. Managing expectations: The key to sustaining customer-supplier relationships. Presented at: 12th International Symposium on Logistics (ISL 2007) Developing Sustainable Collaborative Supply Chains Budapest, Hungary 8-10 July 2007. Published in: Pawar, K. S. ed. Developing Sustainable Collaborative Supply Chains: Proceedings of 12th International Symposium on Logistics. Centre for Concurrent Enterprise. , pp.44-51.
- Found, P. and Harvey, R. 2007. Leading the lean enterprise. Engineering Management 17 (1), pp.40-43. (10.1049/em:20070110)
- Found, P. and Harvey, R. 2007. The role of leaders in the initiation and implementation of manufacturing process change. International Journal of Knowledge, Culture and Change Management 6 (8), pp.35-46.
- Found, P. , Hines, P. and Griffiths, G. 2007. Creating a sustainable lean business system within a multi-national group company. Presented at: 12th International Symposium on Logistics (12th ISL) Budapest, Hungary 8-10 July 2007. Published in: Pawar, K. S. , Lalwani, C. S. and Muffatto, M. eds. Proceedings of the 12th International Symposium on Logistics (ISL 2007): Developing Sustainable Collaborative Supply Chains, Budapest, Hungary, 8-10 July 2007. Nottingham, UK: Centre for Concurrent Enterprise, University of Nottingham Business School. , pp.142-147.
- Found, P. and Rich, N. L. 2007. The meaning of lean: Cross case perceptions of packaging businesses in the UK's fast moving consumer goods sector. International Journal of Logistics Research and Applications 10 (3), pp.157-171. (10.1080/13675560701463812)
- Whitehead, T. A. and Found, P. 2007. Exploratory research into supply chain voids within Welsh priority business sectors. Presented at: Proceedings of the 12th International Symposium on Logistics (ISL 2007) Developing Sustainable Collaborative Supply Chains Budapest, Hungary 8-10 July 2007. Published in: Pawar, K. S. , Lalwani, C. S. and Muffato, M. eds. Proceedings of the 12th International Symposium on Logistics (ISL 2007) Developing Sustainable Collaborative Supply Chains. Budapest, Hungary: Centre for Concurrent Enterprise, University of Nottingham Business School,. , pp.64-69.
2006
- Beale, J. and Found, P. 2006. Human aspects of sustainable lean manufacturing: the relationship between employee attitudes, personality traits and behaviours. Presented at: Proceedings of the 16th International Conference on Flexible Automation and Intelligent Manufacturing Limerick, Ireland 26-28 June 2006. Published in: Lewis, H. , Gaughran, B. and Burke, S. eds. Proceedings of the 16th International Conference on Flexible Automation and Intelligent Manufacturing: FAIM 2006, June 26-28th 2006, University of Limerick, Limerick, Ireland, Volume 1. Vol. 1.Limerick, Ireland: University of Limerick. , pp.1111-1117.
- Found, P. et al. 2006. A theoretical framework for economic sustainability of manufacturing. Presented at: 13th International Annual EurOMA Conference Glasgow, UK 18-21 June 2006. Published in: Mendibil, K. and Shamsuddin, A. eds. Moving up the Value Chain: Proceedings of 13th International Annual EurOMA Conference, Glasgow, UK, 18-21 June 2006. Vol. 2.Glasgow: University of Strathclyde Publishing. , pp.681-691.
- Found, P. , Beale, J. and Rich, N. L. 2006. A theoretical model for sustainable change. Presented at: 16th International Conference on Flexible Automation and Intelligent Manufacturing: FAIM 2006 Limerick, Ireland 26-28 June 2006. Published in: Lewis, H. , Gaughran, B. and Burke, S. eds. Proceedings of the 16th International Conference on Flexible Automation and Intelligent Manufacturing : FAIM 2006, June 26-28th 2006, University of Limerick, Limerick, Ireland. Limerick: University of Limerick, Dept. of Manufacturing and Operations Engineering. , pp.1075-1082.
- Found, P. and Rich, N. L. 2006. The meaning of lean: cross case perceptions of packaging businesses in the UK fast moving consumer goods sector. Presented at: Logistics Research Network Conference 2006 Newcastle Upon Tyne, UK 6-8 September 2006. Published in: Bourlakis, M. A. ed. Logistics Research Network Annual Conference 2006: 6th - 8th September 2006, Newcastle Upon Tyne, UK. Corby: CILT: The Chartered Institute of Logistics and Transport in the UK. , pp.119-125.
- Hines, P. et al., 2006. A holistic framework for the economic sustainability of manufacturing. Presented at: 13th International Annual European Operations Management Association (EurOMA) Conference Glasgow, UK 18-21 June 2006.
- Hines, P. , Francis, M. and Found, P. 2006. Towards lean product lifecycle management: A framework for new product development. Journal of Manufacturing Technology Management 17 (7), pp.866-887. (10.1108/17410380610688214)
2005
- Hines, P. , Francis, M. and Found, P. 2005. A framework for lean product lifecycle management. Presented at: 11th International Conference on Concurrent Enterprising: Integrating Engineering of Products, Services and Organisations Munich, Germany 20-22 June 2005. ICE2005: the 11th International Conference on Concurrent Enterprising : Integrated Engineering of Products, Services and Organisations, Munich, Germany, 20-22 June 2005. Nottingham: University of Nottingham, Centre for Concurrent Enterprising. , pp.389-397.
Articles
- Beard-Gunter, A. , Ellis, D. and Found, P. 2019. TQM, games design and the implications of integration in Industry 4.0 systems. International Journal of Quality and Service Sciences , pp.-. (10.1108/IJQSS-09-2018-0084)
- Bhasin, S. and Found, P. 2021. Sustaining a lean ideology. Management Decision 59 (3)(10.1108/MD-09-2019-1254)
- Canning, J. and Found, P. 2015. The effect of resistance in organizational change programmes: A study of a lean transformation. International Journal of Quality and Service Sciences 7 (2-3), pp.274-295. (10.1108/IJQSS-02-2015-0018)
- Darlington, J. et al., 2014. Design and implementation of a Drum-Buffer-Rope pull-system. Production Planning and Control 26 (6), pp.489-504. (10.1080/09537287.2014.926409)
- Darlington, J. et al., 2015. Targeting lean process improvement projects for maximum financial impact. Production Planning and Control 27 (2), pp.114-132. (10.1080/09537287.2015.1082665)
- Dekkers, R. , Found, P. and Cheng, Y. 2024. Guest editorial: State-of-the-art for manufacturing management: advancing the research agenda and practice through literature reviews. Journal of Manufacturing Technology Management 35 (4), pp.609-623. (10.1108/JMTM-06-2024-570)
- Ellis, G. et al., 2019. New evidence on the origins of quality circles. Total Quality Management and Business Excellence 30 (S1), pp.S129-S140. (10.1080/14783363.2019.1665830)
- Enslev Jensen, B. et al., 2016. Improving the efficiency and effectiveness of ward rounds. International Journal of Quality and Service Sciences 8 (3), pp.279-297. (10.1108/IJQSS-05-2016-0039)
- Found, P. and Harrison, R. 2012. Understanding the voice of the customer. International Journal of Lean Six Sigma 3 (3), pp.251-267. (10.1108/20401461211282736)
- Found, P. and Harvey, R. 2007. Leading the lean enterprise. Engineering Management 17 (1), pp.40-43. (10.1049/em:20070110)
- Found, P. and Harvey, R. 2007. The role of leaders in the initiation and implementation of manufacturing process change. International Journal of Knowledge, Culture and Change Management 6 (8), pp.35-46.
- Found, P. et al. 2018. Towards a theory of operational excellence. Total Quality Management and Business Excellence 29 (9-10), pp.1012-1024. (10.1080/14783363.2018.1486544)
- Found, P. et al. 2024. Food supply chain resilience in major disruptions. Journal of Manufacturing Technology Management 35 (4), pp.655-681. (10.1108/JMTM-02-2022-0081)
- Found, P. and Rich, N. L. 2007. The meaning of lean: Cross case perceptions of packaging businesses in the UK's fast moving consumer goods sector. International Journal of Logistics Research and Applications 10 (3), pp.157-171. (10.1080/13675560701463812)
- Hines, P. , Francis, M. and Found, P. 2006. Towards lean product lifecycle management: A framework for new product development. Journal of Manufacturing Technology Management 17 (7), pp.866-887. (10.1108/17410380610688214)
- Hu, Q. et al., 2025. The ambidexterity of a triad structure in consultant-involved lean projects: Cases from Chinese SMEs. Production Planning and Control 36 (7), pp.893-904. (10.1080/09537287.2024.2321282)
- Hu, Q. et al. 2015. Lean implementation within SMEs: a literature review. Journal of Manufacturing Technology Management 26 (7), pp.980-1012. (10.1108/JMTM-02-2014-0013)
- Hu, Q. et al., 2019. Knowledge management in consultancy-involved process improvement projects: cases from Chinese SMEs. Production Planning and Control 30 (10-12), pp.866-880. (10.1080/09537287.2019.1582095)
- Hu, Q. et al., 2016. The change of production systems through consultancy involved projects: a multiple case study in Chinese SMEs. Production Planning and Control 27 (7-8), pp.550-562. (10.1080/09537287.2016.1165303)
- Koenig, F. et al., 2021. Condition-based maintenance for major airport baggage systems. Journal of Manufacturing Technology Management 32 (3), pp.722-741. (10.1108/JMTM-04-2019-0144)
- Koenig, F. , Found, P. and Kumar, M. 2019. Innovative airport 4.0 condition-based maintenance system for baggage handling DCV systems. International Journal of Productivity and Performance Management (10.1108/IJPPM-04-2018-0136)
- Koenig, F. , Found, P. and Kumar, M. 2019. Condition monitoring for airport baggage handling in the area of industry 4.0. Journal of Quality in Maintenance Engineering 25 (3), pp.435-451. (10.1108/JQME-03-2018-0014)
- Koenig, F. , Found, P. and Kumar, M. 2019. Improving maintenance quality in airport baggage handling operations. Total Quality Management and Business Excellence 30 , pp.S35-S52. (10.1080/14783363.2019.1665772)
- Lahy, A. et al., 2018. Developing a product-service system through a productisation strategy: a case from the 3PL industry. International Journal of Production Research 56 (6), pp.2233-2249. (10.1080/00207543.2017.1367861)
- Li, A. Q. et al., 2022. Exploring the governance mechanisms for value co-creation in PSS business ecosystems. Industrial Marketing Management 104 , pp.289-303. (10.1016/j.indmarman.2022.05.005)
- Li, A. Q. et al., 2020. The state-of-the-art of the theory on Product-Service Systems. International Journal of Production Economics 222 107491. (10.1016/j.ijpe.2019.09.012)
- Li, A. Q. et al., 2023. Developing PSS business ecosystems in the digital era. Industrial Marketing Management 109 , pp.121-134. (10.1016/j.indmarman.2022.12.017)
- Li, A. Q. et al., 2020. Exploring product-service systems in the digital era: a socio-technical systems perspective. TQM Journal 32 (4)(10.1108/TQM-11-2019-0272)
- Lynch, J. et al. 2012. An examination of the role for Business Orientation in an uncertain business environment. International Journal of Production Economics 137 (1), pp.145-156. (10.1016/j.ijpe.2011.11.004)
- Pampanelli, A. B. , Found, P. and Bernardes, A. M. 2014. A lean & green model for a production cell. Journal of Cleaner Production 85 , pp.19-30. (10.1016/j.jclepro.2013.06.014)
- Reynders, P. , Kumar, M. and Found, P. 2022. 'Lean on me': an integrative literature review on the middle management role in lean. Total Quality Management and Business Excellence 33 (3-4), pp.318-354. (10.1080/14783363.2020.1842729)
- Samuel, D. , Found, P. and Williams, S. 2015. How did the publication of the book The Machine That Changed The World change management thinking? Exploring 25 years of lean literature. International Journal of Operations and Production Management 35 (10), pp.1386-1407. (10.1108/IJOPM-12-2013-0555)
- Walley, P. et al., 2019. Failure demand: a concept evaluation in UK primary care. International Journal of Health Care Quality Assurance 32 (1), pp.21-33. (10.1108/IJHCQA-08-2017-0159)
Book sections
- Darlington, J. , Found, P. and Francis, M. 2015. Flow accounting: The next challenge for 21st century Lean businesses. In: Chiarini, A. , Found, P. and Rich, N. eds. Understanding the Lean Enterprise. Measuring Operations Performance Cham: Springer. , pp.79-99. (10.1007/978-3-319-19995-5_4)
- Darlington, J. S. , Found, P. and Francis, M. 2009. Lean accounting: a tool for lean transformation. In: Bellur, A. and Vijayalakshmi, S. eds. Flow accounting in the aerospace industry. Hyderabad: ICFAI University Press. , pp.170-180.
- David, S. M. C. and Found, P. 2015. An implementation model for Lean and Green. In: Chiarini, A. , Found, P. and Rich, N. eds. Understanding the Lean Enterprise. Measuring Operations Performance Cham: Springer. , pp.1-29. (10.1007/978-3-319-19995-5_1)
- Found, P. and Bicheno, J. 2016. Lean production. In: Netland, T. and Powell, D. eds. The Routledge Companion to Lean Management. New York, NY: Routledge. , pp.23-33.
- Found, P. and Hughes, L. 2015. Understanding effective problem solving. In: Chiarini, A. , Found, P. and Rich, N. eds. Understanding the Lean Enterprise. Measuring Operations Performance Cham: Springer. , pp.131-152. (10.1007/978-3-319-19995-5_6)
- Found, P. , Samuel, D. and Lyons, J. 2017. From lean production to operational excellence. In: Starr, M. and Gupta, S. eds. The Routledge Companion to Operations Management. New York, NY: Routledge. , pp.234-252.
- Hu, Q. et al., 2015. Lean thinking and organisational learning: How can they facilitate each other?. In: Chiarini, A. , Found, P. and Rich, N. eds. Understanding the Lean Enterprise. Measuring Operations Performance Cham: Springer. , pp.61-77. (10.1007/978-3-319-19995-5_3)
- Stevenson, S. and Found, P. 2015. Completely taktless! What is pull in the context of the process industries?. In: Chiarini, A. , Found, P. and Rich, N. eds. Understanding the Lean Enterprise: Strategies, Methodologies, and Principles for a More Responsive Organization. Measuring Operations Performance Cham: Springer. , pp.153-184. (10.1007/978-3-319-19995-5_7)
Books
- Hines, P. et al., 2011. Staying lean: thriving, not just surviving. 2nd ed.. New York: Taylor & Francis.
Conferences
- Beale, J. and Found, P. 2006. Human aspects of sustainable lean manufacturing: the relationship between employee attitudes, personality traits and behaviours. Presented at: Proceedings of the 16th International Conference on Flexible Automation and Intelligent Manufacturing Limerick, Ireland 26-28 June 2006. Published in: Lewis, H. , Gaughran, B. and Burke, S. eds. Proceedings of the 16th International Conference on Flexible Automation and Intelligent Manufacturing: FAIM 2006, June 26-28th 2006, University of Limerick, Limerick, Ireland, Volume 1. Vol. 1.Limerick, Ireland: University of Limerick. , pp.1111-1117.
- Darlington, J. S. , Francis, M. and Found, P. 2008. Flow accounting: effective performance assessment for the lean enterprise. Presented at: 13th International Symposium on Logistics (ISL 2008) Bangkok, Thailand 6-8 July 2008. Published in: Pawar, S. , Lalwani, C. S. and Banomyong, R. eds. Integrating the global supply chain : 13th International Sympsoium on Logistics (ISL 2008); Bangkok, Thailand, 6 - 8 July 2008 [...] Proceedings of the 13th International Symposium on Logistics (ISL 2008). Nottingham: Nottingham University Business School. , pp.53-61.
- Darlington, J. S. , Francis, M. and Found, P. 2008. Flow accounting in application: big picture financial mapping in the aerospace industry. Presented at: 13th International Symposium on Logistics (ISL 2008) Integrating the Global Supply Chain Bangkok, Thailand 6-8 July 2008. Published in: Pawar, K. S. , Lalwani, C. S. and Banomyong, Y. eds. Integrating the global supply chain: 13th International Sympsoium on Logistics (ISL 2008); Bangkok, Thailand, 6 - 8 July 2008 [...] Proceedings of the 13th International Symposium on Logistics (ISL 2008). Nottingham: Nottingham University Business School. , pp.62-68.
- Dekkers, R. , Found, P. and Cheng, Y. 2025. Unravelling eight myths for publishing literature reviews in the domains of operations and supply chain management. Presented at: 27th International Conference on Production Research Cluj-Napoca, Romania 23-28 July 2023. Building Resilience into Production: Contemporary Challenges for the Future. Cham, Switzerland: Springer. , pp.93-106. (10.1007/978-3-031-92082-0_10)
- Egbunike, O. et al. 2008. Are capsule pipelines a pipe dream? A critical review. Presented at: Logistics Research Network Annual Conference Liverpool, UK 10-12 September 2008.
- Found, P. 2009. Lean and low environmental impact manufacturing. Presented at: 20th International Conference of Production and Operations Management Orlando, Florida 1- 4 May 2009.
- Found, P. et al. 2006. A theoretical framework for economic sustainability of manufacturing. Presented at: 13th International Annual EurOMA Conference Glasgow, UK 18-21 June 2006. Published in: Mendibil, K. and Shamsuddin, A. eds. Moving up the Value Chain: Proceedings of 13th International Annual EurOMA Conference, Glasgow, UK, 18-21 June 2006. Vol. 2.Glasgow: University of Strathclyde Publishing. , pp.681-691.
- Found, P. , Beale, J. and Rich, N. L. 2006. A theoretical model for sustainable change. Presented at: 16th International Conference on Flexible Automation and Intelligent Manufacturing: FAIM 2006 Limerick, Ireland 26-28 June 2006. Published in: Lewis, H. , Gaughran, B. and Burke, S. eds. Proceedings of the 16th International Conference on Flexible Automation and Intelligent Manufacturing : FAIM 2006, June 26-28th 2006, University of Limerick, Limerick, Ireland. Limerick: University of Limerick, Dept. of Manufacturing and Operations Engineering. , pp.1075-1082.
- Found, P. and Fei, F. 2009. Collaborative for whom? A methodological critique of academic-practitioner collaborative research practices. Presented at: Production and Operation Management Society (POMS) 20th Annual Conference Orlando, Florida 1-4 May 2009.
- Found, P. and Harrison, R. 2007. Managing expectations: The key to sustaining customer-supplier relationships. Presented at: 12th International Symposium on Logistics (ISL 2007) Developing Sustainable Collaborative Supply Chains Budapest, Hungary 8-10 July 2007. Published in: Pawar, K. S. ed. Developing Sustainable Collaborative Supply Chains: Proceedings of 12th International Symposium on Logistics. Centre for Concurrent Enterprise. , pp.44-51.
- Found, P. , Hines, P. and Griffiths, G. 2007. Creating a sustainable lean business system within a multi-national group company. Presented at: 12th International Symposium on Logistics (12th ISL) Budapest, Hungary 8-10 July 2007. Published in: Pawar, K. S. , Lalwani, C. S. and Muffatto, M. eds. Proceedings of the 12th International Symposium on Logistics (ISL 2007): Developing Sustainable Collaborative Supply Chains, Budapest, Hungary, 8-10 July 2007. Nottingham, UK: Centre for Concurrent Enterprise, University of Nottingham Business School. , pp.142-147.
- Found, P. and Hughes, L. 2010. Critical thinking and its role in effective problem solving. Presented at: 21st Annual International Conference of Production and Operations Management Society Vancouver, Canada 7-10th May 2010.
- Found, P. and Kearney, R. 2010. An integrative thinking approach to organizational learning. Presented at: Proceedings of 21st International POMS Conference Vancouver, Canada 7-10th May 2010.
- Found, P. and Rich, N. L. 2006. The meaning of lean: cross case perceptions of packaging businesses in the UK fast moving consumer goods sector. Presented at: Logistics Research Network Conference 2006 Newcastle Upon Tyne, UK 6-8 September 2006. Published in: Bourlakis, M. A. ed. Logistics Research Network Annual Conference 2006: 6th - 8th September 2006, Newcastle Upon Tyne, UK. Corby: CILT: The Chartered Institute of Logistics and Transport in the UK. , pp.119-125.
- Found, P. , Van Dun, D. H. and Fei, F. 2009. Multi-level management and leadership skills in lean organizations. Presented at: 20th International Conference of Production and Operations Management Orlando, Florida 1- 4 May 2009.
- Hines, P. et al., 2006. A holistic framework for the economic sustainability of manufacturing. Presented at: 13th International Annual European Operations Management Association (EurOMA) Conference Glasgow, UK 18-21 June 2006.
- Hines, P. , Francis, M. and Found, P. 2005. A framework for lean product lifecycle management. Presented at: 11th International Conference on Concurrent Enterprising: Integrating Engineering of Products, Services and Organisations Munich, Germany 20-22 June 2005. ICE2005: the 11th International Conference on Concurrent Enterprising : Integrated Engineering of Products, Services and Organisations, Munich, Germany, 20-22 June 2005. Nottingham: University of Nottingham, Centre for Concurrent Enterprising. , pp.389-397.
- Hu, Q. et al. 2012. Learning and continuous improvement: Is there a link?. Presented at: British Academy of Management Conference Cardiff, Wales 11-13 September 2012.
- Hu, Q. et al. 2011. Lean implementation within SMEs: A literature review. Presented at: EurOMA Cambridge, UK 1st-6th July 2011.
- Hu, Q. et al. 2013. The role of consultants in organisational learning. Presented at: Production and Operations Society Annual Conference Denver, CO, USA 3-6 May 2013.
- Lahy, A. and Found, P. 2017. Developing a conceptual framework for PSS business models. Presented at: 9th CIRP IPSS Conference: Circular Perspectives on Product/Service-Systems Copenhagen, Denmark 19-21 June 2017. Published in: McAloone, T. C. and Pigosso, D. C. A. eds. 9th CIRP IPSS Conference: Circular Perspectives on PSS. Vol. 64.Elsevier. , pp.91-96. (10.1016/j.procir.2017.03.058)
- Li, A. Q. and Found, P. 2016. Lean and green supply chain for the Product-Services System (PSS): The literature review and a conceptual framework. Presented at: 8th IPSS Conference on Product-Service Systems Across Life Cycle 2016 Bergamo. Italy 20-21 June 2016. Published in: Cavalieri, S. et al., Product-Service Systems across Life Cycle. Vol. 47.Procedia CIRP Elsevier. , pp.162-167. (10.1016/j.procir.2016.03.057)
- Li, A. Q. and Found, P. 2017. Towards sustainability: PSS, digital technology and value co-creation. Presented at: 9th CIRP IPSS Conference: Circular Perspectives on PSS Copenhagen, Denmark 19-21 June 2017. Published in: McAloone, T. C. , Pigosso, D. C. and Mortensen, N. H. eds. 9th CIRP IPSS Conference: Circular Perspectives on PSS. Vol. 64.Procedia CIRP Elsevier. , pp.79-84. (10.1016/j.procir.2017.05.002)
- Lynch, J. et al. 2010. Problems and challenges facing a market orientated supply chain approach. Presented at: 15th International Symposium on Logistics (ISL 2010) Kuala Lumpar, Malaysia 4-7 July 2010. Proceedings of the 15th International Symposium on Logistics (ISL 2010). Nottingham: Nottingham Business School. , pp.67-74.
- Lynch, J. et al., 2010. Rethinking strategic orientations to manage contemporary supply chains, as applied to the UK touring caravan industry. Presented at: 21st Annual Conference of the Production and Operations Management Society (POMS 2010) Vancouver 7-10 May 2010. Proceeding of the 21st Annual Conference of the Production and Operations Management Society POMS Vancouver 7-10 May 2010.
- Lynch, J. et al. 2009. An exploration of the supply chain design and organisation of the UK caravan manufacturing industry. Presented at: 14th International Symposium on Logistics : Global supply chains and inter-firm networks Istanbul, Turkey 5-8 July 2009. Proceedings of the 14th International Symposium on Logistics (ISL 2009) Global supply chains and inter-firm networks Istanbul, Turkey 5-8 July 2009. Nottingham: Nottingham University Business School. , pp.538-546.
- Whitehead, T. and Found, P. 2009. Supply chain voids (SCVs) within the financial intermediation and insurance sector in Wales. Fact or fiction?. Presented at: 14th International Symposium on Logistics: Global supply chains and inter-firm Istanbul, Turkey 5-8 July 2009. Proceedings of the 14th International Symposium on Logistics (14th ISL): Global supply chains and inter-firm networks. Nottingham: Nottingham University Business School,. , pp.53-50.
- Whitehead, T. A. and Found, P. 2007. Exploratory research into supply chain voids within Welsh priority business sectors. Presented at: Proceedings of the 12th International Symposium on Logistics (ISL 2007) Developing Sustainable Collaborative Supply Chains Budapest, Hungary 8-10 July 2007. Published in: Pawar, K. S. , Lalwani, C. S. and Muffato, M. eds. Proceedings of the 12th International Symposium on Logistics (ISL 2007) Developing Sustainable Collaborative Supply Chains. Budapest, Hungary: Centre for Concurrent Enterprise, University of Nottingham Business School,. , pp.64-69.
Monographs
- Hines, P. A. et al. 2008. Staying lean: thriving, not just surviving. Project Report.Cardiff: Lean Enterprise Research Centre, Cardiff University.
Research
During my time at LERC I was involved in a range of research projects including PREMADE, a digital lean manufacturing project in aerospace design and development. This involved working with Bombardier Aerospace in Belfast and colleagues from LERC the team put in a flow system that won a Bombardier Gold Award for innovation. Also in aerospace I conducted scoping studies to determine a Design for Lean framework for Airbus UK as part of the Next Generation Composite Wings project. Since then I was involved in a range of research, knowledge transfer, engagement and executive education projects and initiatives, as well as writing books and papers on Lean.
My current research interests include Operational Excellence in Manufacturing and Services, Lean and Green, Systems Thinking, Industry 4.0 and Digitalisationas well as Behavioural Operations, including Leadership and Middle Management.
I was President of the International POMS (Production and Operations Management Society) College of Behavior 2009-2011.
Biography
Education
MBA, Cardiff University, 2006 (Distinction)
Major: Supply Chain Management
PhD, University of Bristol, 1990
Major: Hydrogeology and Remote Sensing
Dip. Env. Man, Cardiff University, 1985
B.Sc (Hons), Cardiff University, 1984 (2:1)
Major: Geology
BA, Open University, 1983
Major: Science and Technology
Employment History
Academic
Senior Research fellow, Cardiff University (2018 - )
Professor of Lean Operations Management, University of Buckingham (2015 - )
Senior Lecturer in Operations Management and Lean, University of Buckingham (2014 - 2015)
Senior Lecturer in Supply Chain Management, University of South Wales (2013 – 2014)
Senior Research Fellow, Cardiff University (2004-2013)
External Examiner, Swansea University (2014-2018)
External Examiner Open University (2016 -)
Following the successful defence of my PhD at the University of Bristol in 1989 I spent 15 years in industry, returning to academia in 2004 as Senior Research Associate in Cardiff University.
From 2004 until 2007 I worked on the SUCCESS project on Sustainable Change as part of the Cardiff University Innovative Manufacturing Research Centre. This research culminated in the Shingo Research Award in recognition of an Outstanding Contribution to Knowledge in the field of Operational Excellence for the book Staying Lean: Thriving not just surviving that introduced the Lean Iceberg Model of Sustainable Change. In 2006 I graduated with a distinction in an MBA in Supply Chain Management following a dissertation in packaging supply chains to FMCG. From 2007 - 2012 I was employed as a Senior Research Fellow in the Lean Enterprise Research Centre and worked on a number of research projects including PREMADE, a digital lean manufacturing project in aerospace design and build. Working with Bombardier Aerospace in Belfast and colleagues from LERC we put in a flow system that won a Bombardier Gold Award for innovation and conducted scoping studies to determine a Design for Lean framework for Airbus UK as part of the Next Generation Composite Wings project. I was also a module co-ordinator on the MSc in Lean Operations and successfully supervised a number of MBA, MSc students and PhD students. In 2013 I was made Knowledge Transfer Manager for the Centre for Advanced Manufacturing at Cardiff University. On leaving Cardiff University in 2013 I was Senior Lecturer on an ESF funded work-based learning project at University of South Wales (2013-2014) and managed a work-based learning Supply Chain Management programme for 60 students at Tata Steel.
From February 2014 – September 2015 I was employed as Senior Lecturer in Operations and Lean at University of Buckingham and, since September 2015, as Professor of Lean Operations Management where I designed and developed a new MSc in Continuous Improvement in Public Services that was approved by QAA and accredited to the Institute of Continuous Improvement in Public Services (ICiPS). This launched in 2015 followed by a Professional Doctorate, in Operational Excellence programme that I designed and launched in January 2016. I am currently supervising 11 dissertation students and 12 PhD students.
In 2016 I designed an launched a new e-learning, work-based learning BSc in Operational Excellence. This has been developed from scratch and designed as a truly interactive e-learning programme and attracted 25 students from launch. During the design and development, I acquired skills in creating e-learning at undergraduate level which would be appropriate as part of a Degree Apprenticeship programme in Business.
I have developed and delivered executive education on public and bespoke short courses from shop floor to senior executive levels aligned to Lean Competency System (LCS) accreditation, including HMRC and MOJ. I have also designed and delivered an ILM accredited Level 7 Certificate to MoJ in 2017.
I have an international reputation and have authored numerous academic journal papers, including a 4* paper for the International Journal of Production and Operations Management. I was elected as President of the International Society of Production and Operations Management, College of Behavior 2009-2011 and I now serve on the Award Committee of the prestigious Martin K. Starr Award and the Nominations Committee for POMS.
Professional
Factory Services Manager, Imperial Tobacco (2002 – 2004)
Purchasing and Planning Manager, Imperial Tobacco (1997 – 2002)
IT Section Leader, Imperial Tobacco (1993 – 1997)
Computer Specialist, Imperial Tobacco (1991 – 1993)
Senior Research Analyst, BP (1989 – 1991)
During the period 1991-1997 I was responsible for implementing and managing the corporate ERP system and computer network to support it. From 1997 – 2004 I was appointed to the Senior Management team responsible for the purchasing, planning and logistics departments with responsibility for the new packaging development and supply to meet EU packaging regulations covering printed cartons, corrugated, films, boxes and tins to FMCG. From 2002 -2004 I also assumed responsibility for quality, technical and HR in addition to purchasing, planning and logistics. In this role I had responsibility for training and also for implementing and managing the corporate EMS and QMS systems to ISO 14001:2004 and ISO 9001:2000 accreditations and managed a multi-million pound budget.
Prior to my employment at Imperial Tobacco I was a senior research analyst at BP Research Centre focussing on oil exploration and managed two major remote sensing and GIS projects.
Professional Membership
Fellow of the Chartered Institute of Logistics and Transport
Member of American Society of Quality
President of the College of Human Behaviour in Operations Manager, a College of Production and Operations Management Society (POMS 2009-11)
Member of the College of Humanitarian Operations and Crisis Management, a college of Production and Operations Management Society (POMS)
Member of the College of Supply Chain Management, a College of Production and Operations Management Society (POMS)
Supervisions
I am interested in supervising students in the areas of:
- Operational Excellence
- Behavioural Operations
- Industry 4.0
- Circular Economy
