Mr Rui Xu

(he/him)

Overview

Rui Xu is a second-year PhD student in Operations Management. His research explores the application of emerging technologies—particularly large language models (LLMs)—in healthcare contexts such as online health services (OHSs). From a managerial perspective, his work aims to contribute to the development of health systems that are more efficient, cost-effective, safe, and intelligent.

His current research investigates how LLMs can enhance both the overall workflow and the individual stages of OHSs, demonstrating that hybrid intelligence (i.e., integrating human expertise with AI capabilities) plays a crucial role in enabling effective and trustworthy digital health delivery. Building on these insights, his forthcoming work will focus on a specific stage of the OHS pathway, where he aims to design a hybrid intelligence framework that combines LLM-driven decision support with expert judgement to improve accuracy, safety, and user experience in real-world digital healthcare settings.

Supervision team